Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
How long does shipping take?
Each LostScroll Ninja Zip is made to order. Production begins November 10 and takes approximately 30 days. Orders are expected to ship December 10–15, with delivery estimated for December 15–22.
Do you provide tracking information?
Yes. Once your order ships, we'll email you a tracking number. Please allow up to 72 hours for tracking updates to appear.
Can I change my shipping address or cancel my order?
Contact support@terracedept.com as soon as possible. We can try to make changes before your order is processed or shipped, but cannot guarantee changes once fulfillment begins.
What is your return policy?
We accept eligible returns and exchanges worldwide within 30 days of delivery. Items must be returned with original tags and packaging. Email support@terracedept.com to start a return.
Do you ship on weekends or holidays?
Orders are generally processed on business days. Weekend and holiday orders are usually handled on the next business day.